CCC Notice Board

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Position: Associate – Air & Ocean Operations

Organization: Zenov BPO Ltd

Job Responsibilities:

● Provide customer support and logistics services for USA-based clients.
● Manage company’s export & import delivery transport operations.
● Accurately prepare and process shipping documentation including invoices, bills of lading, shipping labels, customs forms, and export documentation.
● Create and manage Excel spreadsheets, pivot tables, graphs, and charts to visualize and analyze operational data.
● Analyze shipping data and performance metrics to identify process improvement opportunities, optimize operations, and enhance overall efficiency.
● Maintain accurate records of outbound shipments, tracking numbers, delivery confirmations, shipping costs, and related documentation.
● Implement quality control measures to minimize shipping errors, discrepancies, and damages, ensuring accurate and timely order fulfillment.
● Work as a remote/virtual executive for overseas clients.
● Prior experience in Air/Sea Freight Forwarding will be given priority.

Educational Requirements:

Experience Requirements:

Additional Requirements:

● Excellent communication and presentation skills.
● Previous experience in the BPO industry will be an added advantage.
● Willingness to work in shifts/rosters (including night shifts).
● Persistent, target-oriented, and results-driven.
● 1–2 years of experience in Shipping/Logistics/Air Freight/BPO/Call Centre Supervision or Management preferred.
● Strong computer literacy, especially in MS Office applications.

Workplace & Location:

Salary & Benefits:

Application instructions: To apply, please click on the following link: https://docs.google.com/forms/d/e/1FAIpQLScUiX2R4u1rq89otQeGES9_GTQjlNr0ztb4vUgxhMQXR1ZCPA/viewform

Application Deadline: 25th September, 2025