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Position: Business Transformation Officer      

  • Location: Cox's Bazaar     
  • Organization: WFP Bangladesh  
  • Grade: NOA
    Type of contract: Fixed Term
    Duration: 12 months
    No. of positions: 01
    Vacancy Number: 832385

    • Key Responsibilities:
      1. Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies.
      2. Work with more senior team members to communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.
      3. Contribute to the baselining and tracking of business requirements through to implementation for efficient management of change.
      4. Test and analyze IT solutions and document the match against business requirements for quality and accuracy.
      5. Maintain contacts with business counterparts to bring their requests into IT and keep them informed of actions.
      6. Maintain up-to-date the service catalog of IT solutions offered to the business, including current, retired and those in the pipeline to support effective knowledge management.
      7. Review how IT service levels align with SLAs for solutions or services focused on the business and alert service managers of discrepancies. Assist to survey business satisfaction with IT solutions and services.
      8. Support project managers in managing estimates, business cases, planning, risk identification, issue management for the effective delivery of IT solutions.
      9. Adhere to processes and procedures for the Business Relationship Management, Business Analysis and IT Project Management functions to ensure compliance and consistency.

    • Requirements:
      EDUCATION:       Advanced university degree in Computer Science, engineering or other relevant field. 
      WORK EXPERIENCE:       Minimum Five (5) years of experience with a minimum of Three (3) years of professional experience in IT field. Has performed user support activities resulting in timely, high-quality delivery of services to user community. Has modelled data and information flows to document key decisions and results.   
      LANGUAGE:        Fluency in both written and oral communication in English and Bangla.

    • HOW TO APPLY:

    • To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted. 

      WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

  • DEADLINES FOR APPLICATION: Wednesday, 17 April 2024.