Notice Details
- Position: Customer Experience Agent (Female)
- Organization: Multinational logistics company
- Opportunity: Owns and manages the customer experience. Responsible for on time right documentation and right information for our valued customers. You must do vendor management, Job costing, document sorting, checking and supporting team all the possible way. You must communicate overseas colleagues to make sure job done on time.
- Responsibilities:
- - Maintain proper documentation with Vendors, Customers & Overseas colleague and attend customer/colleagues/Service provider/network queries related to CHB (Customs House Brokerage) scope of work in line with country and Area responsibility. Building relationships with the customers, understanding their business drives should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk.
- - Be the primary point of contact with customer/vendor and take ownership of the customer issues related to CHB (Customs House Brokerage) and solve in an urgent and responsible manner
- - Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- - Operation in 100% compliance with Vendors and others stakeholder.
- - Job Costing/File organizing/Checking/Update data into system
- - Continuous Follow Up with concern desk for on time invoice and its related task
- - PDF invoice checking and sorting and extend support for document dispatching
- - CHB Applite data visibility update Follow up with vendors & Bill Summary File update
- - Co-ordinate with sales owner and finance for CHQ / Pay-order settlement
- - Focus on continuous operational improvement
- - Weekly / Monthly reporting
- Requirements:
- * Graduate in any discipline
- * Minimum CGPA of 3.00
- * Good in communication
- * Minimum one (1) year experience
- Application Procedure: Click here
- Application Deadline: 30 July 2022
