Notice Details
- Position: Officer, Revenue Assurance
- Organization: ADN Telecom Limited
- Responsibilities:
- Payment Collection
- Informs the customers on a monthly basis that the bills have been sent to them by following up through emails, phone etc.
- Checks online to see whether the customers have made the payments through internet and ensures it is reflecting in their accounts if so.
- Collects payments from customers who have not made online payments.
- Pending Payments
- Sends reminders to customers who have failed to make the payment within the due date.
- Keeps track of pending payments as per the terms mentioned in the contract or service agreement.
- Communicates with customers for payment dues and informs them that service will be discontinued for non - payment.
- Informs the Manager on pending payments when it becomes due over a certain period of time so that service can be discontinued.
- Sales coordination
- Coordinates with sales for a customer details and handover of credit collection from sales
- Coordinates with sales for all issues with customers, including modifications, enhancements and other customer issues including non payment
- Bill Monitoring
- Checks with the billing team to ensure billing has stopped to any customer after discontinuation of service.
- Coordinates with the billing team to check if billing has started after any new connection or installation.
- Customer Relationship Management
- Keeps track of any issues raised by the customers during payment collection calls.
- Follows up with the technical team to ensure the issues raised by the customer is resolved within the next billing cycle.
- Verifies with the customer to check if the issue has been satisfactorily resolved.
- Report making
- Prepares monthly reports on the total time taken for payment collection from each specified area.
- Maintains records of all customers who fail to make timely payments on a regular basis.
- Trend Analysis
- Prepares a trend analysis on the total collection done on each service/product provided by company.
- Keeps track of the plans, services or packages which have maximum billing and provides the inputs to management to enable better product planning.
- Legal Activities
- Responsible for taking any legal action against consumers if any such provision is made in the service agreement.
- Represents company to all the local administrative bodies including BGMEA, BEPZA and others.
- Requirements:
- * BBA/MBA graduate
- * Major in Finance/Accounting
- Job Location: Dhaka
- Salary: Negotiable
- Application Process: Click here
- Application Deadline: 10 September 2022
