Notice Details
Officer, Wealth and Personal Banking (WPB) Operations, Global Operations, Digital Business Services
HSBC iscurrently seeking an ambitious individual to join this team in the role of Officer, Wealth and Personal Banking (WPB) Operations, Global Operations, Digital Business Services.
In this role, you will:
- Ensure that transactions are processed within Service Level Agreement (SLA) & Performance Level Agreements (PLAs) and in line with the global business & local/regulatory expectation
- Contribute to Overall Operating Efficiency (OOE) by proper usage of Time Capturing system to improve operating efficiency
- Solve problems/handle complaints from both internal and external customers by identifying the reason of dissatisfaction and recommending solutions within the same day
- Identifies best practice/continuous improvement opportunities within the team and across global operations
- Correspondence with stakeholders (internal/ external) including regulators as applicable.
- Monitoring of suspense and General Ledger accounts
- Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements to ensure transactions/events are timely escalated
- Ensure that transactions are executed in accordance with the established procedures and standards set by DIM/FIM
- Ensure awareness of Group and local regulatory policy, internal and external audit findings, and guidance from compliance, regarding own area of operations
- Assist with the completion of MI reporting as required
To be successful in this role, you should meet the following requirements:
- Bachelor degree from a public/ private university preferably from Business background
- Strong knowledge of local regulatory, Group/Industry requirements and practices
- Knowledge and experience of the products, systems and applications used in the operational environment
- Clear understanding of operational workflow and associated operational controls
- Strong interpersonal skills
- Excellent written and verbal communication skills in English or any other pre-requisite language
- Past experience of delivering high levels of customer service
- Good understanding of operational risk management
Please apply with your updated CV on or before 27 October 2022.
