Notice Details
- Position: Customer Relationship Officer
- Organization: AH&Z Associates Ltd
- Vacancy: 05
- Job Context
- Committed to working for the Long run. Goal-Oriented, Career-Focused, proactive, and Dynamic.
- Job Responsibilities:
- • To ensure a high level of customer care for its clients, both internal and external to support the delivery of company mission and vision which will meet the corporate standard.
- • Helping clients towards a deeper understanding of their concerns;
- • Ability to handle the CRM Tech management system, telephone enquiries and email enquiries from prospective students, their parents, teachers and advisers independently and timely in a professional manner.
- • Keeping records on EMS pro, create the task, help clients to complete their admission and update institutes Spec sheet by using reporting tools where necessary.
- • Process incoming applications for all foundation, diploma, undergraduate and postgraduate degree programmes, checking qualifications, Eligibility of the applicants, follow institutes application processing systems, forward it to the respective institutes follow the standard presentation, helping admission officer to make quick and transparent offer with the validity of application decisions and authenticity of its results with the aim of 100% accuracy.
- • Ability to convert student's enquiries into applications through the honest & ethical sales techniques.
- • Liaise regularly with both students and institutes admission staff.
- • Accepting without bias the issues raised by clients;
- • Other Operational day to day task:
- • Handle all enquiries in a courteous and helpful way; these may be by telephone, email, letter, in person and face to face.
- • Monitor Request Tracker (web-based enquiry system) queues, lead and help collate data relating to all admissions enquiries.
- • Assist to promotional team and organize education fair, open days, seminar, institutes training and all related visits.
- • Assist with the production and distribution of publicity materials.
- • Assist with the monitoring and updating of all information relating to admission.
- • Gathering course, fees structure, partner institutes list, intake deadline, Entry requirements for upcoming intake.
- • Establishing a relationship of trust with the clients, respective partners and teachers;
- • Employee daily log book needs maintain.
- • The post-holder may be asked to help other sections of the admission processing and to undertake duties as requested by the top management or Director time to time
- Educational Requirements
- • Bachelor or Master’s degree in any discipline,
- • Skills Required: Business Development, Immigration Consultancy, Immigration Education Consultancy Service, Marketing, Student Admission, Student Consultancy, Student Recruitment
- • 0 to 2 year(s) experiences
- • Freshers are also encouraged to apply
- • Both males and females are allowed to apply.
- • Candidates should have proper Computer skills on MS word, Excel, PowerPoint, and email communication.
- • English proficiency is mandatory.
- Application Process: Click here
- Application Deadline: 29 July 2023
