Department of Business Administration
Faculty
Faculty of Business and EconomicsAddress
A/2, Jahurul Islam Avenue
Jahurul Islam City, Aftabnagar
Dhaka-1212, Bangladesh
- EDUCATION
Doctor of Philosophy (PhD) — Quality Management 2017
Macquarie University, Australia
Master of Management (Research) — Quality Management 2009
University of Wollongong, Australia
Master of Business Administration — Management Information Systems 2003
University of Dhaka, Bangladesh
Bachelor of Business Administration — Management 2000
University of Dhaka, Bangladesh
Certificate of Proficiency in Information System Management (CPISM) 2000
Aptech Worldwide Bangladesh Ltd, Bangladesh
Higher Secondary Certificate — Science 1994
University Laboratory School and College, Bangladesh
Secondary School Certificate — Science 1992
University Laboratory School and College, Bangladesh
Dr. Farhana Ferdousi is a Professor and Chairperson of the Department of Business Administration, East West University, Bangladesh. She is also acting as a Co-Champion ACBSP accreditation Taskforce. Besides, Dr. Farhana works as a Treasurer, ACBSP South Asian Council, Region 10. She worked as the Deputy Executive Director at East West University Centre for Research and Training (EWUCRT) and an Assistant Editor of East West Journal of Business and Social Studies (EWJBSS). Dr. Farhana also worked as an adjunct faculty of Graduate Diploma in Leather and Footwear Management, East West University.
Dr. Farhana has an excellent academic background having BBA and MBA from the Department of Management Studies, University of Dhaka. She obtained her Master of Management by Research under the Department of Marketing and Management from University of Wollongong, Australia. She obtained her PhD degree under the Faculty of Business and Economics, Department of Corporate Governance & Accounting, Macquarie University, Australia, in 2017. She is a certified professional of Information Systems Management (CPISM).
A good number of publications of her have been published in reputed local and international journals. Dr. Farhana has authored and co-authored books on total quality management and strategic management. She has attended many international and national conferences. She is also an organizer of international conferences. She conducted several workshops and trainings as a ‘Resource Person’.
In addition, she is a reviewer of East West University Journal of Business and Social Science; Neural Computing and Applications, Journal and Business Management Journal. Dr. Farhana is an active member of Global Circle for Science Technology and Management Research (GCSTMR) (Sydney, Australia) as an Associate Expert, Bangladesh Society for Human Resource Management (BSHRM), and Management FBS Club.
Moreover, Dr. Farhana has been selected as the 2024 ACBSP Teaching Excellence Award recipient for Region 10. Region 10 includes 16 countries such as Bangladesh, India, Pakistan, Bhutan, Nepal, Maldives, Afghanistan, Iran, Sri Lanka, Cambodia, Laos, Myanmar, Thailand, Vietnam, Malaysia and Singapore.
Courses Taught
Strategic Management
Organisational Behaviour
Principles of Management
Introduction to Business
Management and Organisational Behaviour
Business Management and Marketing (GDLFM)
Leadership and Organisational Behaviour (GDLFM)
PROFESSIONAL EXPERIENCE
Professor and Chairperson January 31, 2023 – Present
Department of Business Administration, East West University
Associate Professor and Chairperson July 31, 2017 – January 30, 2023
Department of Business Administration, East West University
Assistant Professor April 11, 2010 – July 2, 2017
Department of Business Administration, East West University
Senior Lecturer December 1, 2005 – April 10, 2010
Department of Business Administration, East West University
Lecturer September 20, 2003 – November 30, 2005
Department of Business Administration, East West University
Lecturer October 20, 2002 – September19, 2019
Department of Business Administration,Dhaka City College
ADMINISTRATIVE ASSIGNMENTS
- Professor and Chairperson, Department of Business Administration, East West University (January 31, 2023 – Present)
- Associate Professor and Chairperson, Department of Business Administration, East West University (July 31, 2017 – January 30, 2023)
- Convener, Program Self-Assessment Committee, East West University (2019 – present)
- Deputy Executive Director, East West University Center for Research and Training(2017 – 2023)
- Moderator, Cine and Photography Club (2005 – 2012)
- Assistant Proctor, East West University (2011 – 2013)
QUALITY ASSURANCE ACTIVITIES
- Co-Champion, ACBSP Accreditation Task Force, East West University
- Accreditation Representative, AACSB Accreditation Task Force, East West University
- Co-Champion, AACSB Accreditation Task Force, East West University
CONTRIBUTION / COMMUNITY INVOLVEMENT
- Thesis Examiner: Mr. Noble Kennedy E, VIT Business School, Ph.D. Thesis — “Enablers of Digitalization of Supply Chain and Its Impact on Supply Chain Performance among Manufacturing SMEs.”
- Mentor to junior faculty members and students.
- Initiator of multiple MoUs for the department.
- Organized “Job Fair for Career Search,” 2025.
- Organized “Job Fair for Career Search,” 2023.
- Organized “Research Fair,” 2019 — more than sixteen universities participated.
- Served on various committees as convener and member.
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- Quality Management
- Lean Production
- Investment Climate
- Higher Education
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PUBLICATIONS
International — Journal Articles & Book Chapters
- Ferdousi, F., Ahmed, F., Momen, A., Sultana, S., and Rabbi, A.F.M.F. (2026), Quality Assurance Practices and Institutional Effectiveness: A Case Study of Higher Education Institutions of Bangladesh, South Asian Journal of Management, 33 (2).
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Noume, U. S., Rahman, A., Ferdousi, F., Mone, F.H., Sarker, A.R., & Rabby, G.M. (2026). Unveiling exploitation accountability in Bangladesh's ready-made garment sector. Bloomsbury India.
Noume, U. S., Ferdousi, F., Sarker, A.R., Akhter, S., & Akhy, M.A. (2025). Catalyst for change: Digital leadership reshaping work in Bangladesh's higher education. ASBM Journal of Management, 18(2).
- Ashrafi, A.M., Akhter, M., Sarker, A.R., Ferdousi, F., & Shahid, T.S. (2025). Investigating the interconnected dynamics between e-WOM and quality performance dimensions in car dashcams through a symmetric and asymmetric modelling approach. The TQM Journal, Emerald Group Publishing. (ABDC ranked B, Scopus)
- Sarker, M.A.R., Ferdousi, F., & Noume, U.S. (2025). An overview of AI usages in HRM: Evidence from Bangladesh. Bloomsbury, India.
- Akter, M., Ahmed, A., Momen, M.A., Sultana, N., Sultana, S., & Ferdousi, F. (2024). Determinants of online merchants' satisfaction on third party logistics in a developing nation: A partial least square (PLS) approach. Cogent Business and Management, 11(1). (Q2, Scopus)
- Ferdousi, F., Ahmed, F., & Momen, A. (2022). Evolution of quality assurance practices in enhancing the quality of open and distance education in a developing nation: A case study. Asian Association of Open Universities Journal, 17(2), 147–160. (Q1, Scopus)
- Hride, F.T., Ferdousi, F., & Jasimuddin, S.M. (2022). Linking perceived price-fairness, customer satisfaction, trust, and loyalty: A structural equation modelling of Facebook-based e-commerce in Bangladesh. Global Business and Organizational Excellence, 41(3), 41–54. (Q1, Scopus)
- Momen, M.A., Sultana, S., Ferdousi, F., & Shahriar, S.H.B. (2021). Determinants of choosing a foreign brand in emerging economy: Lessons and implication for the local entrepreneurs. VILAKSHAN – XIMB Journal of Management, Emerald Publishing Limited.
- Ahmed, A., & Ferdousi, F. (2020). TQM components as a source of competitive advantage in a beverage organization: A resource based view. International Journal of Business Strategy and Automation, 1(2), 25–36, IGI Global.
- Ferdousi, F., Baird, K., Munir, R., & Su, S. (2019). Mediating role of quality performance on the association between organizational factors and competitive advantage. International Journal of Productivity and Performance Management, 68(3). (ABDC ranked B, Scopus)
- Ferdousi, F., Baird, K., Munir, R., & Su, S. (2018). Association between organizational factor, TQM and competitive advantage: Evidence from an emerging economy. Benchmarking: An International Journal, 25(3), Emerald Publishing Limited. (ABDC ranked B, Scopus)
- Ahmed, A., Haque, M.M., Rahman, M.A., Khan, M.S., Rahman, A., & Ferdousi, F. (2018). Integration and adaptation of e-technology to deliver technical education in public and private universities of Bangladesh. Taylor and Francis. (Book Chapter)
- Ferdousi, F., Baird, K., Munir, R., & Su, S. (2016). The effect of institutional pressures on quality management. Academy of Taiwan Business Management Review, 12(1), 53–64. (ABDC ranked B)
- Ferdousi, F., & Kumar, K.S. (2016). Investment climate factors with reference to firm performance in Bangladesh: A prospective cohort study. In Handbook of Research on Fuzzy and Rough Set Theory in Organizational Decision Making (pp. 419–433). IGI Global. (Book Chapter, Scopus)
- Ferdousi, F., Ahmed, A., & Kumar, K.S. (2016). The implementation of innovative manufacturing practices: Is it a choice or pressure? A relative case study. International Journal of Intelligence Enterprise, 3(2), 170–183, Inderscience Publishers. (ABDC ranked C, Scopus)
- Ferdousi, F., & Ahmed, A. (2010). How becoming lean can improve performance: A study on Bangladeshi garment industry. Indian Journal of Management, 3(9), 36–42. (Scopus)
- Ferdousi, F., & Ahmed, A. (2010). A manufacturing strategy: An overview of related concepts, principles and techniques. Asian Journal of Business Management, 2(2), 35–40.
- Ferdousi, F., & Ahmed, A. (2009). An investigation of manufacturing performance improvement through lean production: A study on Bangladeshi garment firms. International Journal of Business and Management, 4(9), 106–116.
- Ferdousi, F., & Ahmed, A. (2009). Lean production practices: The differences and similarities in performance between the companies of Bangladesh and other countries of the world. Asian Journal of Business Management, 2(1), 32–36.
- Ferdousi, F., Shabnam, S., & Ahmed, A. (2011). Status of corporate social responsibilities practices in business enterprises – An exploratory study. LAP LAMBERT Academic Publishing GmbH & Co.KG.
- Ferdousi, F., Ahmed, A., & Mannan, Z. (2011). An overview of the literature on lean production practices: Benefits, improvements and problems. LAP LAMBERT Academic Publishing GmbH & Co.KG.
- Ferdousi, F. (2011). Lean production philosophy – Concept and practice. LAP LAMBERT Academic Publishing GmbH & Co.KG.
- Ferdousi, F., Ahmed, A., & Mannan, Z. (2011). Existence of supporting elements to practice lean – A study on manufacturing firms. LAP LAMBERT Academic Publishing GmbH & Co.KG.
National — Journal Articles
- Ferdousi, F., & Shabnam, S. (2017–2018). The impact of TQM practices in improving product quality: Bangladesh garment organizations as a case. East West Journal of Business and Social Studies.
- Ferdousi, F. (2009). Lean production practices in Bangladesh: An investigation into the extent of practices in the Bangladeshi garment companies. Independent Business Review, 2(1), 65–84.
- Ferdousi, F. (2004). Application of computer simulation model in the analysis of queuing system: Technological and management perspective. Journal of Business Studies, 2(2), 160–169.
- Ferdousi, F. (2003). Electronic commerce in Bangladesh: An analysis of hindrances and prospect. Journal of Business Studies, 24(1), 213–219.
- Mannan, M.A., & Ferdousi, F. (2002). Corporate cultural transformation for total quality management: Perspectives and imperatives. Journal of Business Studies, 23(1), 1–16.
Working Paper
- Ferdousi, F. (2022). The role of institutional pressures on the use of quality assurance practices in enhancing effectiveness: A case study of higher education institutions of Bangladesh. Center for Research and Training. (Published)
CONFERENCE PRESENTATIONS / PARTICIPATIONS
- Co-Chair, 11th International Management Conference, “Management Renaissance: Profit Meets Purpose,” February 6–7, 2026.
- Co-Chair, 10th International Management Conference, “Navigating the Future: Management Strategies for Sustainable Transformation,” February 21–22, 2025.
- Presenter, 10th International Management Conference, “An Overview of AI Usages in HRM: Evidence from Bangladesh,”
February 21–22, 2025. - Participant, ACBSP Conference 2024, Miami, Florida, June 27–30, 2024.
- Hride, F.T., & Ferdousi, F. (2019). The role of price fairness on customer satisfaction and customer loyalty: F-Commerce users of a developing country. 4th International GCSTMR Congress, Dhaka, Bangladesh, January 20–22.
- Ahmed, A., & Ferdousi, F. (2019). Effect of contingency factors in adopting lean practices – A case on a beverage organization of a developing economy. 4th International GCSTMR Congress, Dhaka, Bangladesh, January 20–22.
- Ferdousi, F. (2017). The association between organizational related factors, the adoption of TQM and competitive advantage. 1st GCSTMR Congress, Dhaka University Senate Bhaban, February 4–5.
- Sharmin, A., & Ferdousi, F. (2017). Downfall of unipolar world: A transitional phase of world system. 1st GCSTMR Congress, Dhaka University Senate Bhaban, February 4–5.
- InSPIRE Conference, University of Technology Sydney, Australia, July 4–6, 2016. (Participant)
- Ahmed, A., Ferdousi, F., & Mannan, Z. (2015). Is investment climate matters for firms' performance? An empirical study. Melbourne International Business and Social Science Research Conference, Melbourne, Australia, October 2–4.
- Mannan, Z., Ahmed, A., & Ferdousi, F. (2015). Managerial attitudes towards participative management: A study in a developing country. Sydney International Business Research Conference, Sydney, Australia, April 17–19.
- Ferdousi, F. (2015). The influence of institutional pressures on the adoption of QM in developing economy. The First Biennial Bangladesh Academy of Business Administration Conference, Vol. 1, January 12–14.
- Ferdousi, F., & Shabnam, S. (2010). Corporate social responsibility practices in private garment manufacturer units of Bangladesh: Study on perception and performance. GBMF, December 23.
- Ferdousi, F. (2009). An empirical investigation of lean production philosophy – A Bangladeshi case. International Conference on Indigenous Management, University of Annamalai, July 16–18.
TEXT BOOKS
- Bulbul, A., Ferdousi, F., & Rahman, A. (2013). Total Quality Management (Conventional and Islamic Perspectives).
(Co-author) - Mannan, M.A. (2013). Strategic Management: A Search for Excellence. University Grants Commission of Bangladesh. (Editorial Contribution)
- Mannan, M.A., & Ferdousi, F. (2007). Essence of Total Quality Management. University Grants Commission of Bangladesh. (Co-author)
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- FUNDED RESEARCH PROJECTS
Do the Quality Dimensions of m-Fashion Rental Apps Influence e-WOM Intention of Gen Z? The Roles of Shame, Perceived Hygiene, and Green Altruism
Co-Researcher | BDT 3,66,000, EWU Center for Research and Training (EWUCRT), 2024 | Status: Ongoing
Adoption of Outcome Based Education and Accreditation from a Lens of Actor Network Theory
Lead Researcher | BDT 3,10,000, EWU Center for Research and Training (EWUCRT), 2024 | Status: Ongoing (reviewer comments addressed)
The Role of Institutional Pressures on the Use of Quality Assurance Practices in Enhancing the Effectiveness of Higher Education
Lead Researcher | $2,500, EWU Center for Research and Training (EWUCRT) | Status: Completed; published as working paper (2021)
A Comparative Study on Investment Climate in the EPZ and Non-EPZ Garment Firms of Bangladesh: An Empirical Investigation
Lead Researcher | $7,000, International Finance Corporation – East West University (IFCEWU) | Status: Completed and published (2012)
Practices of TQM in the Garment Sector of Bangladesh – An Empirical Investigation
Co-Researcher | $2,500, EWU Center for Research and Training | Status: Published, March 2013
FUNDED RESEARCH PROJECT (SUBMITTED)
Financial Literacy for Sustainability Growth and Scam Prevention: An Incubator-Based Pilot Program (2026) -Submitted to Higher Education Acceleration and Transformation. BDT 2 Crore
- Participated in a 12-day Professional Training on Capacity Building of IQACs, organized by Bangladesh Accreditation Council (BAC), November 16–27, 2025.
- Training on “Professional Development of Messengers,” IQAC, East West University, November 10, 2025. (Resource Person)
- Training on “Professional Development of Messengers,” IQAC, East West University, December 15, 2025. (Resource Person)
- Training on “Time Management,” Teachers Training, IQAC, East West University, December 4, 2025. (Resource Person)
- Training on “Research Methods,” Center for Research and Training, East West University, April 24, 2025. (Resource Person)
- Participated in workshop on Brainstorming Session on Learning and Teaching, East West University, January 23, 2024.
- Participated in workshop on Brainstorming Session on Research & Innovation (L&T), East West University, February 19, 2024.
- Participated in workshop on Outcome Based Education, University Grants Commission, November 3–4, 2021.
- Participated in workshop on Higher Education in the Era of Industrial Revolution 4.0, Bangladesh Accreditation Council, September 26, 2021.
- Participated in motivational workshop on Quality Assurance & Accreditation in Higher Education, Bangladesh Accreditation Council, August 31, 2021.
- Workshop on “Outcome-based Curriculum,” IQAC, East West University, May 22, 2021.
- Virtual training workshop on Bangladesh National Qualifications Framework (BNQF), Bangladesh Accreditation Council, April 11–12, 2021.
- Training/Workshop on “How to Write a Research Proposal,” BCS Administration Academy in association with Center for Research and Training, EWU, March 8, 2020. (Resource Person)
- Training/Workshop on “Research Methodology” for faculty members of Bangladesh Open University, EWU Center for Research and Training, February–March 2020. (Resource Person)
- Training/Workshop on “Research Methodology” for faculty members of East West University, EWU Center for Research and Training, January 2020. (Resource Person)
- Training/Workshop on “Research Methodology” for Government Officers (Ministry of Industries), EWU Center for Research and Training, March 10 – April 16, 2019. (Resource Person)
- Training/Workshop on “How to Write a Research Proposal,” BCS Administration Academy in association with Center for Research and Training, EWU, November 2018. (Resource Person)
- Training/Workshop on “Research Methodology,” BCS Administration Academy in association with Center for Research and Training, EWU, February 2018. (Resource Person)
INVITED SPEAKER
- Invited Speaker, Orientation of Newly Recruited Faculty Members, East West University, Spring 2025.
- Invited Speaker, Orientation of Newly Recruited Faculty Members, East West University, Spring 2026.
- Invited Speaker, Session on “Teaching as a Career: Planning, Survival and Growing,” IQAC, East West University, February 22, 2025.
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East West Journal of Business and Social Studies (Assistant Editor)
Book of Abstract; Conference Proceedings (4th International Congress by GCSTMR, 19-22 January, 2019)
REVIEWER AND EDITOR
- International Journal of Logistics Management, Emerald Publishing Limited (Scopus)
- International Journal of Productivity and Performance Management, Emerald Publishing Limited (Scopus)
- Asian Association of Open Universities Journal, Emerald Publishing Limited (Scopus)
- Bangladesh Journal of MIS (2025)
- Neural Computing and Applications Journal
- Business Management Journal
- East West Journal of Business and Social Studies
- Assistant Editor, East West Journal of Business and Social Studies (2017–2023)
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- Internationals Conference on Building Resilient Supply Chain, East West University, December 18-19, 2026 (Conference Chair and Organizing Commitee Member)
- Macquarie University Accounting and Finance Conference 2026, July 9-10 (Organizing Committee Member)
- 4th International Congress by GCSTMR, 19-22 January, 2019, First International GCSTMR Congress, February 4-5, 2017.
- International Conference on Knowledge Transfer, East West University Center for Research and Training (EWUCRT) with financial support of UGC/World Bank Academic Innovation Fund under the HEQUEP sub-Project, February 17-18, 2017
1. I have been selected as the 2024 ACBSP Teaching Excellence Award recipient for Region 10. Region 10 includes 16 countries such as Bangladesh, India, Pakistan, Bhutan, Nepal, Maldives, Afghanistan, Iran, Sri Lanka, Cambodia, Laos, Myanmar, Thailand, Vietnam, Malaysia and Singapore.
2. International Macquarie University Research Excellence Scholarship for PhD
3. Dean Honor-for Undergraduate result
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- Evaluator, Teaching Excellence Award Nomination Committee, ACBSP Region 10, ACBSP Global Conference.
- Ex-Treasurer, ACBSP South Asia Council, Region 10 (June 2024 – June 2025).
- Associate Expert, Global Circle for Science Technology and Management Research (Sydney, Australia).
- Member, Bangladesh Society for Human Resource Management (BSHRM).
- Member, Management FBS Club.
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